Last updated: 27/01/2025
At Studio Duo, we pride ourselves on delivering top-tier, pre-designed, and pre-developed Figma and Framer website templates. While our products are crafted to meet high standards and customer expectations, we understand that unique situations may call for a refund or store credit. This policy outlines the conditions under which refunds or credits may be issued for purchases made through our store.
All products sold in our store, including website templates, are digital and non-returnable. As such, all sales are final. However, we provide refunds or store credits under specific circumstances:
Wrong Purchase: If you make an incorrect purchase, we offer store credits worth 20% of the purchase price, applicable to your next purchase. Please contact our support team within 3 months of purchase to address this.
Duplicate Payments: For duplicate payments, we will refund the additional transaction in full. Contact us with proof of the duplicate payment, and we will process the refund promptly.
Damaged Links: If a download link is broken or non-functional, we will issue a full refund or provide a working link. Please report the issue within 14 days of purchase, including relevant details for review.
Empty Links: If a link contains no content or is empty, we will promptly provide the correct link to access your product. Reach out to our support team for assistance.
To request a refund, follow these steps:
Contact us at [email protected] within 14 days of your purchase.
Include your name, order number, and a detailed explanation of the issue or reason for the refund request.
Attach any supporting documents, such as screenshots or error reports, to help us review your case.
Our team will evaluate your request and respond within 1-3 business days. If approved, the refund will be credited to your original payment method.
Refunds are not applicable in the following scenarios:
Change of Mind: Refunds are not provided for purchases where the customer changes their mind post-purchase.
Failure to Review Product Details: Customers are responsible for thoroughly reading product descriptions and features before purchasing. Refunds will not be issued for misunderstandings regarding product functionality. In rare cases of genuine misunderstanding, we may offer a 50% partial refund at our discretion.
Incompatibility Issues: It is the customer's responsibility to confirm compatibility with their tools, software, or platform before purchasing. Refunds will not be granted for incompatibility problems.
All products in our store are clearly described and fully functional. We strive to provide accurate and comprehensive information to help customers make informed decisions. If you have any questions or issues with a product, our support team is here to assist.
We do not offer direct exchanges for digital products. If you encounter an issue, we will work to resolve it or, if needed, provide a refund or replacement for defective items.
Studio Duo reserves the right to revise this Refund Policy at any time. Any updates will be published on our website, and customers are encouraged to review the policy periodically.
If you have questions or concerns about this Refund Policy, please contact us at [email protected]. Our team is dedicated to helping you and ensuring your satisfaction with our products.